Safety and support

Reach us

Support: support@sameshift.me

Privacy: privacy@sameshift.me

We read both inboxes. There is no public street address on this site.

On SameShift

• An automatic text filter checks messages for common abusive phrases, threats, sexual requests and obvious spam. It cannot catch everything.
• Beside a message, open Report or block sender. Choose a reason, add optional details, and send the report. Conversation safety lets you report a whole conversation.
• Block sender or Block shop stops new messages in shared conversations involving that person or shop, for everyone in the thread. Blocks are enforced by the server and can be undone under Blocked on your profile.
• Reports are saved to a private review queue. A reported message is hidden from your view immediately. Your report details are not sent to the reported person.

What happens after a report

The review starts with the reported content. An authorized reviewer can open nearby messages for context, remove a message, suspend a person’s recruiting and messaging access, or remove a shop from the feed. Review actions are recorded. This is a report-based process, not routine human reading of every conversation. Reports are not an emergency service. If someone is in immediate danger, contact local emergency services first. For follow-up or an appeal, email support@sameshift.me.